Fidelity USSD Code: How to Use It for Transaction (2024)
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Fidelity Bank has been at the forefront of innovation in recent years. They launch innovative goods and services to improve their clients’ banking experiences every year.
One such invention is the Fidelity USSD code, which has improved accessibility and convenience for banking transactions.
All Fidelity Bank clients have access to the USSD code, which is available from any mobile device.
Getting Started with Fidelity USSD
Fidelity USSD is a mobile banking service allowing customers to access their bank accounts using mobile phones.
This service is available to all Fidelity Bank customers who have registered for the service.
In this section, we will look at how to get started with Fidelity USSD.
Eligibility for Fidelity USSD Service
To be eligible for Fidelity USSD service, a customer must have an active Fidelity Bank account.
The customer’s phone number must also be linked to the account.
Customers who meet these requirements can proceed to register for the service.
How to Register for Fidelity USSD
To register for Fidelity USSD, a customer must follow these simple steps:
- Dial *770# on the mobile phone linked to their Fidelity Bank account.
- Select the option to register for the service.
- Enter their Fidelity Bank account number.
- Enter their debit card number.
- Create a 4-digit PIN for the service.
Once the registration process is complete, the customer can start using Fidelity USSD to access their bank account.
They can check their account balance, transfer funds, pay bills, and perform other banking transactions directly from their mobile phone.
In conclusion, Fidelity USSD is a convenient and secure way for Fidelity Bank customers to access their bank accounts.
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What is USSD?
USSD stands for Unstructured Supplementary Service Data.
USSD technology enables users to access mobile network services via short codes beginning with * and ending with #. Widely utilized in banking, USSD codes provide quick and easy access to various banking services.
USSD codes are different from SMS and mobile apps in that they do not require an internet connection to function.
They work on any mobile device and do not require any special software or hardware.
USSD codes are also very fast and can be used to perform transactions in real-time.
Benefits of USSD for Banking
USSD codes offer several benefits to banking customers.
- They offer a fast and convenient method to access banking services
They eliminate the need for branch visits or mobile app usage.
This benefits customers without smartphones or internet access.
- USSD codes are very secure. They use end-to-end encryption to protect user data and transactions.
This means that customers can use USSD codes with confidence, knowing that their transactions are safe and secure.
- USSD codes are very cost-effective. They do not require any special hardware or software, and they work on any mobile device.
This means that banks can offer their customers a wide range of services at a low cost, making banking more accessible to everyone.
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Fidelity USSD Code Features
Fidelity Bank offers a convenient way for customers to access banking services through its USSD code.
The USSD code is a fast and secure way of accessing banking services from anywhere, at any time, without the need for an internet connection.
Here are some of the features of the Fidelity USSD code:
Account Balance Inquiry
Customers can check their account balance by dialing 7700# on their mobile phones.
This feature is available 24/7 and is free of charge.
Customers can also check their account balance by dialing *770#, selecting “Account Balance” and following the prompts.
Funds Transfer
With the Fidelity USSD code, customers can transfer funds from their Fidelity Bank account to other Fidelity Bank accounts or to accounts in other banks in Nigeria.
To transfer funds, customers need to dial 770 Account Number*Amount# and follow the prompts.
The transfer is instant and secure.
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Airtime Purchase
Customers can purchase airtime for themselves or for others by dialing 770 Amount# on their mobile phones.
The airtime is credited instantly and customers can use it to make calls, send text messages or browse the internet.
Bill Payments
Customers will pay bills such as electricity bills, cable TV subscriptions, and internet subscriptions using the Fidelity USSD code.
To make a bill payment, customers need to dial *770#, select “Bills Payment” and follow the prompts. The payment is instant and secure.
Transaction Limits and Charges
Daily Transaction Limits
Fidelity USSD code offers its users a convenient way to make transactions on their mobile phones.
However, it is important to note that there are daily transaction limits that apply to the use of the USSD code.
The daily transaction limit for Fidelity USSD code is ₦100,000.
This means that users cannot make transactions that exceed ₦100,000 in a day using the USSD code.
USSD Transaction Charges
Fidelity USSD code offers its users a cost-effective way to make transactions on their mobile phones.
However, there are charges that apply to the use of the USSD code. The charges for using Fidelity USSD code are as follows:
- Interbank transfers: ₦52.50 per transaction
- Intra-bank transfers: ₦20 per transaction
- Airtime purchase: ₦10 per transaction
- Bill payments: ₦100 per transaction
It is important to note that these charges are subject to change at any time without prior notice.
Users are advised to check the Fidelity website or contact customer support for the most up-to-date information on transaction charges.
Fidelity USSD code provides users with a convenient and cost-effective way to make transactions on their mobile phones.
However, users should be aware of the daily transaction limits and transaction charges that apply to the use of the USSD code.
Security and Safety Tips
Protecting Your USSD PIN
When using the Fidelity USSD code, it is important to keep your USSD PIN safe and secure.
The USSD PIN is a four-digit code that is used to authorize transactions on your account.
It is recommended that you choose a PIN that is easy for you to remember but difficult for others to guess.
To protect your USSD PIN, never share it with anyone, including Fidelity Bank employees.
Avoid writing it down or storing it on your phone or computer. If you suspect that someone else knows your USSD PIN, change it immediately.
What to Do If Your Phone Is Stolen
If your phone is stolen, it is important to take immediate action to protect your Fidelity account.
First, contact Fidelity Bank’s customer service center to report the theft.
They will help you block your USSD code and prevent unauthorized access to your account.
Next, change your Fidelity USSD PIN as soon as possible to prevent anyone from using it to access your account.
You can do this by dialing the Fidelity USSD code and following the prompts to change your PIN.
Also consider enabling additional security measures on your phone, such as a PIN or fingerprint lock.
This will help prevent unauthorized access to your phone and protect your personal information and financial accounts.
Troubleshooting Common Issues
Failed Transactions
Sometimes, transactions made using the Fidelity USSD code may fail due to various reasons. One common reason is insufficient funds in the account.
If this is the case, the user will receive a notification informing them of the failed transaction.
In such a scenario, the user should ensure that they have sufficient funds in their account before attempting the transaction again.
Another reason for failed transactions could be network issues.
If the user is experiencing poor network connectivity, they should wait until they have a stable network connection before attempting the transaction again.
Alternatively, the user can try using the Fidelity mobile app or visiting a Fidelity bank branch to complete the transaction.
USSD Code Not Working
If the Fidelity USSD code is not working, the user should ensure that they are dialing the correct code.
The correct code is *770#. If the user is still experiencing issues, they should check their network connectivity and ensure that they have sufficient airtime to make the call.
If the user has tried all the above steps and is still experiencing issues, they can contact Fidelity bank customer care for assistance.
The customer care representatives will be able to troubleshoot the issue and provide a solution.
In conclusion, while using the Fidelity USSD code is a convenient way to carry out transactions, users may experience common issues such as failed transactions and the USSD code not working.
By following the troubleshooting steps outlined above, users can quickly resolve these issues and continue to enjoy the benefits of the Fidelity USSD code.
Customer Support
How to Contact Fidelity Support
Fidelity Bank provides customer support through various channels, including phone, email, and social media.
Customers can contact the bank’s customer support team by dialing *770# on their mobile phones and selecting the “Contact Us” option.
They can also call the bank’s customer care line on 01-448-5252 or send an email to true.serve@fidelitybank.ng.
In addition, Fidelity Bank has a strong social media presence and customers can reach out to the bank on Twitter, Facebook, and Instagram.
The bank’s social media handles are @fidelitybankplc, @fidelitybankng, and @fidelitybank.
Visiting a Branch for Assistance
Customers who prefer face-to-face interaction can visit any of Fidelity Bank’s branches across Nigeria for assistance.
The bank has over 250 branches in the country, and customers can locate the nearest branch by visiting the bank’s website or by dialing *770# and selecting the “Branch Locator” option.
At the branch, customers can speak with a customer service representative who will provide assistance with their banking needs.
They can also inquire, lodge complaints, and provide feedback on their banking experience.
Overall, Fidelity Bank’s customer support team can readily assist customers with any issues.
They can expect prompt and professional service if they contact the bank’s customer support team by phone, email, social media, or in person at the branch.
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